HVAC DISPATCHER

Job Description & Responsibilities Job Type:

Full-time In this first-shift position, the responsible person will communicate with the customer to determine service needs. This person will schedule and notify technicians of assignments and enter necessary data into the computer database. Performs related work as required.

Primary responsibility is customer service.
Communicates with customers to determine their needs.
Schedules and notifies service technicians of work order assignments using GPS tracking and dispatching software.
Receives check-in calls from the service technicians and informs workers of the next job to respond to.
Supports service technicians.
Maintains customer repair records using the computer database to give a detailed history of the work performed at their sites.
Maintains dispatching board to ensure the maximum efficient capacity of technicians.
Manage on-call schedule and notify technicians of their assigned weeks.
Notify the answering service of the schedule and numbers to call in case of emergency.
Know and understand service work order module and service contract.
Active in all facets of dispatch.
Various reporting responsibilities as needed.

Job Requirements

Requirements needed in order to be considered for this position:

Requires a high school diploma...additional education a plus.
Previous dispatching/customer service experience.
Experience and utilize judgment in order to plan and accomplish goals.
Follow up and follow through with technicians and customers to help maintain good customer relationships.

Ideal candidates will have the following customer service-related skills:

A professional and courteous telephone manner.
Ability to handle a multiple-lined phone system...GPS system and dispatch to multiple field technicians.
Patience and endurance to sit/stand behind a desk all day.
Able to identify and handle the urgency of each task, and work in a high-stress position.
Is detail-oriented with the ability to multi-task.
Basic computer skills include the following:
Proficient w/Microsoft outlook, excel, and word.
Strong interpersonal skills such as communication, problem-solving, and organization.
Perform a variety of tasks; work under the general supervision of the service manager. ● General office duties may include filing, sorting, answering phones in a CSR role, greeting customers, etc.

Additional skills that will be considered:

Previous HVAC, Plumbing, and/or Electrical knowledge or experience helpful.
Familiar with standard concepts of HVAC, Plumbing, and/or Electrical helpful.

Benefits

Medical Insurance
Dental Insurance
Vision Insurance
Life Insurance
Retirement Benefit
We provide paid training and continuous education.
Weekly training and coaching support.
Winning team atmosphere
Paid Holidays

Aire Serv of Chesapeake Team

Compensation: $35,000.00 - $50,000.00 per year

At our core, we're dedicated to not just completing tasks, but doing them exceptionally well. This commitment extends to building a company that genuinely values its team. Joining us in your Aire Serv® attire signifies more than a job—it's your entry into a supportive community that prioritizes your well-being, mirroring the care our franchise owners extend to their nearest and dearest. Our foundation is built on transparency, integrity, and a straightforward approach. We know outstanding customer service starts with the satisfaction and enthusiasm of our staff. That's where your role becomes pivotal. Talents like yours enable our Team to excel. We're focused on assembling a team that not only delivers top-notch Boiler, Heating and Cooling, and Mechanical Services but also embodies our core principles, ensuring a harmonious and effective workplace.

*All independently owned and operated franchised businesses operate under the service brands’ marks, trademarks, trade names, logos, emblems, slogans, or other indicia of origin in connection with the Aire Serv® franchise system within a specified geographical area. Only the independently owned and operated franchised business shall have any interaction with or authority for its business and make all employment related decisions related to its franchised business.

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Are you willing to complete a background check of felony convictions?*

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Give an example of a time when you were able to take an unsatisfied customer and turn him into a satisfied one.*

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I was referred to this position by a current employee

Who referred you?

500 HP Cleaver Brooks Boiler at Hospital Facility

WHAT OUR BRAND OFFERS*:

At the heart of our operations is a simple philosophy: we nurture our team, so you can excel in serving our customers. By focusing on your growth and welfare, we ensure that every interaction our customers have is positively memorable. Be part of a workplace that prioritizes your success as much as our clients'.

Unlock a $1,600 Sign-On Bonus for Qualified Applicants! Your future and compensation are shaped by your attitude, perspective, and drive. We offer:

Comprehensive Commercial Cross-Training to Broaden Your Skill Set

Generous Paid Time Off, Including Vacations, Holidays, and Sick Days

Essential Work Tools Provided, Including a Cell Phone and iPad

Numerous Advancement Opportunities Within the Company

A Full Uniform Package, Ensures You Look Sharp and Professional

A Company Vehicle You Take Home, Showcasing Our Trust In You

Continuous Learning Opportunities to Keep You at the Forefront of the Industry

A Robust 401k Plan with 3% Matching to Help Secure Your Retirement

Stable, Full-Time Employment Throughout the Year

A Comprehensive Benefits Package, Including Health, Dental, Vision Insurance, and Life

SPIFFS Rewards for Outstanding Performance
Financial Planning Assistance Through Dave Ramsey!

Join us and elevate your career with a package designed for your growth and well-being!

Flexible schedules

Work more, earn more

Learn from the best

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WHAT OUR BRAND OFFERS*: